Interstate Advanced Materials Refund & Returns Policy

If you need to return an order, please contact us within 30 days of placing your order at 888-768-5759.

NOTICE: All freight carriers are currently experiencing shipping delays. As a result, delivery dates are estimates and are NOT guaranteed. Shipping delays from the manufacturer or freight carrier are not considered valid reasons for order cancellation once materials have shipped. No refunds will be provided after materials have shipped from the manufacturer.

By using and purchasing through the Interstate Advanced Materials website, you consent to our refund and return policy. By using our cut-to-size service, you accept and understand that cut-to-size orders are nominal and have a tolerance of +/- 0.125" (1/8") and that non-optimal cut-to-size materials are not returnable or refundable. Cut-to-size orders include any order where cutting of a material is required and not of optimal size. Optimal sizes are returnable in new, unused condition and are generally 12x24", 24x48", 48x96" and 48x120" for sheets. Rods and tubes can only be returned in lengths of 4', 5', 8', 10' and 12'. All other lengths are considered non-optimal. Standard items and optimal sizes incur a 35% restocking fee, plus cost of freight.

Please allow 24-48 hours for this order status information to become available. Orders placed for non-cut-to-size stock items typically ship within 2 working days. Cut to size orders will be subject to warehouse cutting schedules and typically ship within 3-5 business days. Travel times vary by your shipping point and destination; the average is 4 business days for non-cut-to-size items. Out of stock inventory may take 4 to 6 weeks for delivery. Accelerated shipping is available. Blue label ships in two days plus cutting time. Please contact us 888-768-5759 for details and costs.

We have many shipping options and work with various carriers to deliver your order in the timeliest fashion. If you have a preferred method of shipping, wish to purchase additional protective packaging or have special requirements, please do not hesitate to call us at 888-768-5759.

Inspect Shipments Beofre Signing:

PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF ITEM IS DAMAGED YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUT-TO-SIZE ITEMS ARE NOT RETURNABLE OR REFUNDABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO AN Interstate Advanced Materials REPRESENTATIVE AT (888) 768-5759 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN. FOR ANY DAMAGED SHIPMENT OR PACKAGE THAT SHIPS OUT LTL (LESS THAN TRUCKLOAD), Interstate Advanced Materials MUST RECEIVE A WRITTEN CLAIM WITHIN 5 TO 7 DAYS OF DELIVERY REFUSAL TO BE CONSIDERED ELIGIBLE FOR A REFUND OR REPLACEMENT ORDER. AFTER THE WINDOW HAS PASSED, ALL SALES ARE FINAL.

Interstate Advanced Materials Return Policy

Standard stock and optimal size items are returnable if undamaged and in unused, new condition. Items will be inspected to ensure the item is in new condition; credit cannot be issued until product is received and inspected in our facility. Cut-to-size, machined and non-standard items are not returnable or refundable. If we cut it, you own it! Cut-to-size products include any material that is cut below its standard sheet length or optimal size. Full sheet sizes are normally 4'x8' or 4'x12'. Optimal sizes generally include 12x24", 24x48", 48x96" and 48x120" for sheets. Rods and tubes can only be returned in lengths of 4', 5', 8', 10' and 12'. All other lengths are considered non-optimal. If you are unsure of full or optimal sheet size, please contact our customer service staff at 888-768-5759.

Personal protection equipment (PPE) and barriers (PPB) are non-returnable and non-refundable. PPE and PPB products include, but are not limited to, "sneeze guards", "protective barriers", "cashier panels", "office barriers", as well as "guards" and "shields". For items damaged during shipping, please make a claim with the shipping company within 7 days from receipt of the delivery date. Please give the claim number to an Interstate Advanced Materials representative at (888) 768-5759 so that the issue can be further examined and the appropriate actions are taken.

If your item is damaged beyond use, give Interstate Advanced Materials a call at 888-768-5759 and provide details about the damage to your item. You'll also have the opportunity to tell us if you wish to request a refund or receive a replacement item. Contact us for mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until product is received and inspected in our facility.

• By using our cut-to-size service, you accept and understand that cuts are nominal and have a tolerance of +/- 0.125" (1/8").

• Semi-finished plastics may come with scuffs and small scratches as the surface is not protected during stocking and loading. This is not considered a quality issue. Semi-finished plastics include all machinable plastics without protective masking.

• All refund requests for interstateplastics.com orders must be received in a written format (email, letter) to be considered. Verbal requests for refund will not be acted on until a refund request is received in writing.

• Adhesives and any hazardous materials are not returnable or refundable and all adhesive and hazardous material sales are final. All adhesives ship from our certified location in Sacramento. No overnight shipping or air freight will be provided for hazardous material shipping.

• Returned items must be in new and unused condition. Tools, welding tools, blades, drills, bits, sample packs and all accessory items will be inspected to ensure the item is in new condition. Items must be returned with all original packaging and/or accessories. Individual samples are non-refundable.

• Contact us for mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until product is received and inspected in our facility.

• Standard Items incur a 35% restocking fee, plus cost of freight. Quality issues are exempt from fees.

• Custom cuts and fabricated parts are not returnable or refundable. Cut-to-size orders have an acceptable cut tolerance of 1/8" (0.125").

What are finished versus semi-finished plastics?

Finished plastics have a protective film or coating to prevent scratches and scuffs. Semi-finished plastics include all plastics that do not come with a protective film. Semi-finished plastics are generally machinable plastics and all non-clear plastics. Semi-finished plastics may come with scuffs and small scratches as the surface is not protected during stocking and loading. This is not considered a quality issue. If you are unsure if the material you wish to order is a finished or semi-finished plastic, please call Interstate Advanced Materials at 888-768-5759.

Finished plastics measuring 2x4' or smaller are wrapped with a single layer of corrugated cardboard and put in an appropriately sized box. Sheets may or may not ship with protective corrugated cardboard corners. Protective cardboard corners are available upon request. All plastics measuring larger than 2x4' are protected and wrapped in corrugated cardboard, but will not be boxed. Material over 2x4 will most times be sent by freight on a pallet, starting at $150 for commercial addresses and starting at $250 for residential addresses. There is usually no crating for material other than polycarbonate twinwall unless specifically requested for an additional charge. An additional charge will be applied to any orders to Alaska, Hawaii, domestic islands, U.S. territories or other countries (dependent on shipping destination.)